Privacy Policy

Effective Date:01/01/2015
Website: www.caringabode.com.au
Business Name: Lama Care PTY LTD (Trading as Caring Abode)

Caring Abode is committed to protecting your privacy. We adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and are committed to handling personal information in a secure, transparent and responsible manner.

What Information We Collect

We may collect the following types of personal information:

Full name
Email address
Phone number
Address
NDIS number or related participant details (if provided voluntarily)
Enquiry or feedback details
Usage data from your visit to our website (e.g. IP address, browser type, pages visited)

We do not collect sensitive information unless it is directly related to our services and provided with consent.

How We Collect Information

We collect personal information when you:

Fill out our contact forms
Submit enquiries or feedback
Register your interest in our services
Communicate with us by email or phone
Visit our website (via cookies or analytics tools)

Why We Collect Your Information

We use your information to:

Respond to your enquiries
Provide you with information about our NDIS services
Deliver support services in accordance with NDIS requirements
Improve our website and services
Comply with legal obligations

How We Store and Protect Your Information

We take reasonable steps to protect personal information from:

Misuse, interference and loss
Unauthorised access, modification or disclosure

Data is stored securely on password-protected systems and only accessible by authorised staff. We retain your information only as long as necessary to fulfil the purpose it was collected for.

Disclosure of Information

We will not sell or rent your personal information. We may disclose your information:

To NDIS-related partners or contractors who assist in delivering our services (where necessary)
If required by law, court order, or to comply with legal obligations
With your consent

Any third-party service providers we engage are also required to comply with Australian privacy laws.

Access and Correction

You have the right to:

Access the personal information we hold about you
Request corrections if your information is inaccurate or out of date

To do so, please contact us at info@caringabode.com.au.

Cookies and Analytics

Our website may use cookies and Google Analytics to improve user experience and understand website traffic. This data is de-identified and does not include personal information.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

Contact Us

If you have any questions, concerns, or complaints about your privacy, please contact:

Caring Abode
Email: info@caringabode.com.au
Phone: 1300 856 616
Address: 218 Parramatta Road, Homebush, NSW 2140

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).