1. Our commitment
Caring Abode is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We collect, store and use personal information responsibly, transparently and securely.
2. What we collect
We may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Address
- NDIS participant number or related details (if voluntarily provided)
- Enquiry or feedback details
- Website usage data — IP address, browser type, pages visited
We do not collect sensitive information unless it is directly related to the services we provide and you have given explicit consent.
3. Why we collect your information
We use the information we collect to:
- Respond to your enquiries and provide customer support
- Deliver or arrange NDIS-related services
- Communicate important service or policy updates
- Improve our website and service delivery
- Comply with our legal and regulatory obligations
We only collect information necessary for the purpose for which it is provided.
4. Storage and security
We take all reasonable steps to protect your personal information from:
- Misuse, interference, or loss
- Unauthorised access, modification, or disclosure
Data is stored securely on password-protected systems and is accessible only to authorised personnel. We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
5. Disclosure
We do not sell or rent your personal information. We may disclose your information:
- To trusted partners or contractors who assist in delivering our NDIS services (where required)
- To government or regulatory authorities when required by law
- With your consent
All third-party providers engaged by Caring Abode are required to comply with Australian privacy legislation and to maintain strict confidentiality.
6. Your rights
You have the right to:
- Access the personal information we hold about you
- Request correction if your information is inaccurate, incomplete, or outdated
To make a request, please contact us at info@caringabode.com.au. We may need to verify your identity before releasing or amending information.
7. Third-party links
Our website may include links to external sites. Caring Abode is not responsible for the privacy practices or content of any third-party websites. We encourage users to review the privacy policies of those sites before providing personal information.
8. Updates to this policy
We may update this Privacy Policy periodically. All changes will be published on this page with an updated effective date. We encourage you to review this policy regularly to stay informed.
9. Contact us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how your information is handled, please contact us: